Refund policy

Eligibility for Refund

You may be eligible for a refund if:

• You experience technical issues that prevent you from accessing or using our service, and our support team is unable to resolve the issue within 7 days of your request.
• You were mistakenly charged due to billing errors.

Non-refundable Situations

Refunds will not be issued if:

• You've successfully accessed and utilized our services, including downloading generated content.
• Requests are based on dissatisfaction with the creative output, as creative results are subjective and dependent on user-provided inputs.
• Requests occur more than 7 days after purchase or subscription renewal.

Requesting a Refund

To request a refund, please contact our support team at support@gethookd.ai within 7 days of your purchase or renewal, clearly stating the reason for your refund request and including your order details.

Processing of Refunds

Approved refunds will be processed within 5-10 business days and credited to the original payment method.

Cancellation Policy

You may cancel your subscription at any time from your account settings. Cancellations will be effective at the end of your current billing cycle.

For further assistance or questions regarding our refund policy, please reach out to support@gethookd.ai.